It depends on your country. Netherlands 1–2 working days; Belgium and France 2–3; Germany 2–4; Hungary 2–5; Austria 3–4; Spain, Italy, Portugal and Czechia 3–5; Denmark, Sweden and Croatia 3–6; Finland 4–6; Poland 3–7; Romania, Bulgaria and Malta 4–8; elsewhere in the EU 2–10. Outside the EU, usually 4–10 working days. Delivery times count from dispatch, not from the moment you order, and exclude weekends and public holidays.

We offer tracking on some orders, but not all — this helps keep shipping costs low. If you want tracking for sure, please select it during checkout. For larger orders, tracking is included by default.

Inside the euro area, from €3.95 depending on the weight of your order, and free on orders over €30. Elsewhere you pay in your own currency — for example from £4.00 in the United Kingdom (free over £27.50), from $5.00 in the United States (free over $35), from 45 kr in Norway (free over 350 kr) and from 31 kr in Denmark (free over 230 kr). Every destination and every rate is listed on our Shipping Policy page.

Yes. We ship to every EU and EEA country and to a long list of destinations worldwide, including the United Kingdom, Switzerland, Norway, Iceland, the United States, Canada, Australia, New Zealand, Japan, Singapore, Israel, the United Arab Emirates and South Africa. Every order leaves our own warehouse in Meppel, the Netherlands.

Contact us immediately. If the order hasn’t shipped yet, we can update your address.

Inside the EU, no. Your order ships from the Netherlands and moves freely within the EU, and the price you paid already includes VAT. Outside the EU — including Norway, Switzerland and the United Kingdom — your local authorities may charge import VAT, customs duties or a handling fee when the parcel arrives. Those charges are set by your own country and by the carrier, are not included in what you pay us, and are payable by the recipient.

In the currency of the market you are shopping in: euros in the euro area, pounds in the United Kingdom, dollars in the United States, kroner in Denmark, Norway and Sweden, złoty in Poland, and so on. You can switch currency yourself with the button at the bottom of any page. All product prices already include VAT, so the price you see is the price you pay.

You have 30 days from delivery to initiate a return.

Return shipping is customer’s responsibility unless it’s our error.

Once we receive your return, we process the refund within 5–7 business days.

Contact us within seven days. We’ll arrange a replacement or refund.

Certain items are not eligible for return, including: Items not in original condition or that have been used or altered. Products returned more than 30 days after delivery.

We accept major credit cards, regional payment options, and PayPal.

Yes. All transactions are encrypted and processed through PCI-compliant gateways.

Depending on your location, Klarna, Bancontact, and more may appear at checkout.

Yes. Prices are shown and charged in the currency of the market you are shopping in, and you can switch currency with the button at the bottom of any page. If your country has no currency of its own in our shop, you are charged in euros or US dollars.

We do not add any fees of our own. Your bank may charge a foreign transaction cost, and for destinations outside the EU your local customs may charge import VAT or duties when the parcel arrives.

Yes, guest checkout is available. You only need to provide shipping details.

If your order includes tracking, you’ll receive a tracking link by email once it ships. Didn’t choose tracking at checkout? Smaller orders may be sent without tracking to keep shipping affordable. For guaranteed tracking, please select the tracking option during checkout.

Contact us quickly. If not shipped, we’ll adjust or cancel as requested.

Yes, invoices are emailed automatically upon successful purchase.